Refund policy

Return and Refund Policy

1. Eligibility for Returns

1.1 Timeframe
- All returns must be initiated within 14 calendar days of the original purchase date
- Items must be unused, unworn, and in the same condition as received
- Original packaging and all included accessories must be intact

1.2 Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Intimate or hygiene-related items
- Opened software, digital downloads, or downloadable media
- Gift cards
- Perishable goods

2. Refund Process

2.1 Refund Methods
- Full refunds will be processed to the original method of payment
- Refunds typically take 5-10 business days to appear on your statement
- Shipping costs are non-refundable unless the item is defective

2.2 Refund Calculation
- Items returned within 14 days: 100% original purchase price
- Items returned between 15-30 days: 75% original purchase price
- Items returned after 30 days: No refund issued

3. Return Shipping

3.1 Customer Responsibilities
- Customers are responsible for return shipping costs
- Items must be shipped using a trackable shipping method
- Original shipping labels are not refundable

3.2 Damaged or Incorrect Items
- If item is damaged or incorrect, we cover return shipping costs
- Notify customer service within 48 hours of receiving the order

4. Exchange Policy

4.1 Product Exchanges
- Exchanges are available for different sizes or colors
- Must follow same return eligibility requirements
- One-time exchange per original purchase

5. Damaged or Defective Items

5.1 Warranty Claims
- Defective items within 90 days of purchase qualify for full replacement
- Provide proof of purchase and detailed explanation of defect
- Manufacturer warranties may apply for specific products

6. Refund Processing

6.1 Verification Steps
- All returns undergo quality and condition inspection
- Refunds processed within 5-7 business days after item received
- Customer notified via email about refund status

7. Contact Information

7.1 Customer Support
- Email: returns@onlinestore.com

8. Policy Updates
- This policy is subject to change without prior notice
- Current version always available on our website

Last Updated: 19/11/2024